Need detail log for our user's device


#1

Our user’s device failed on blinking up, we need the detail log for the device to double confirm if it is not a problem on Imp side.

Would you give me an email, I can send the device ID to you?

Regards,
Steve


#2

If the device hasn’t come online (no green LED seen) then there are no logs because the device has not connected.

If you PM us the device ID we can look - probably better via your support account at support@electricimp.com though.