Model disappeared

I had a device running in the field (for months) and yesterday it apparently went away along with its model. Is there anyway to get the model back so I can reassign the device to it? This afternoon, the device showed up under “Unassigned Devices” and in the process of trying to figure out what went wrong, I inadvertently added it to an existing model.

I also can’t see how to create a new model. Help!?

Can you send me a PM with some more information (device name or ID, the model that it was assigned to) and we’ll look into it.

In the meantime, to create a new model, or assign an existing model to a device, click on the little gear icon next to the device id to open the device settings, then enter the name of the model you want to create (in the model drop down) and click save.

So…I need to fall on my sword. I made a ID10T error. Too many platforms. Too many development environments. And…just not thinking it through!

There is no problem with the EI platform. I had not updated this site to the Imp, but had thought I had due to a specific sensor involved.

I sincerely apologize to any and all at Electric Imp who wasted time on this issue and I would recommend the moderator remove this whole thread to avoid anyone getting the wrong impression of the Electric Imp platform (although I deserve the public humiliation for my error).

I’m just so excited about the potential of this offering, that I jumped to a conclusion when I saw another reference to a missing device, thinking my fervor was misplaced.

Again, I apologize.