Today my impC001, which has been running for several months, disconnected:
2018-11-21 16:32:24 -05:00 [Status] Device disconnected
and is unable to reconnect. When I cycle the power, the dev board LED flashes red, one long followed by two shorts.
I ran blinkup again, and it succeeded (flashed green for 3 seconds), but then went back to the red pattern. According to the information at https://developer.electricimp.com/hardware/working-with-the-impc001#codes
a failure to connect to the cell network should be indicated by one long red flash followed by three shorts, not the two that I observe. Does anybody know
a) what this pattern signifies
b) if there are any known issues with cellular connections in northeastern N. America?
Thanks for reporting this. If you provide us with your imp’s ID or MAC address we can take a look at its logs to find out more about its connection history.
We have an open ticket with our provider regarding this; we saw an internal test device be affected in the same way (though it came back on its own), though other test devices were not affected.
Does anybody know […] what this pattern signifies?
Please note we’ll be updating our documentation on impC001 LED behaviour shortly.
On impC001, long red followed by two short reds indicates the imp is attempting to register to a cellular network. On WiFi imps, it indicates it is searching for a WiFi network.
b) if there are any known issues with cellular connections in northeastern N. America?
Yes - our cellular service provider reported some issues over the same period that you were having connection problems. These are now resolved, but we’ve raised a ticket with them to follow up and are seeking better visibility in the event that this reoccurs.
The service provider has now confirmed they had a problem, and are working on both (a) improved monitoring, so they will detect a re-occurrence (b) automated recovery of the affected service component, to prevent device disconnections.
Here is a followup on what seems to be a recurring pattern; there can be periods when the connection is dropped frequently, but it is usually reestablished in less than a minute, and often in just a few seconds:
2019-01-07 10:02:33 -05:00
[Status]
Device disconnected
2019-01-07 10:02:38 -05:00
[Agent]
device has connected
2019-01-07 12:49:25 -05:00
[Status]
Device disconnected
2019-01-07 12:49:54 -05:00
[Agent]
device has connected
2019-01-07 13:21:38 -05:00
[Status]
Device disconnected
2019-01-07 13:21:39 -05:00
[Agent]
device has connected
2019-01-07 14:08:34 -05:00
[Status]
Device disconnected
2019-01-07 14:08:35 -05:00
[Agent]
device has connected
2019-01-07 20:22:25 -05:00
[Status]
Device disconnected
2019-01-07 20:22:25 -05:00
[Agent]
device has connected
2019-01-07 22:05:18 -05:00
[Status]
Device disconnected
2019-01-07 22:05:23 -05:00
[Agent]
device has connected
2019-01-07 22:20:45 -05:00
[Status]
Device disconnected
2019-01-07 22:20:55 -05:00
[Agent]
device has connected
Sometimes this behavior will persist for several days, then “go away” for weeks.
For my application this is not a problem because the recovery is so quick, but it might pose issues for others.
The long term outage that I reported in November has not been seen since; thank you again for your actions on that.
Can you provide a device ID? We have diagnostic tools that can tell us why the disconnect happened, which will likely narrow this down a lot.
\Note that if you are in RETURN_ON_ERROR mode and you send so much that the buffers fill and you are using a short data send timeout, the device will disconnect - we sometimes see this when people don’t understand those parameters and push too much data at once with a short timeout.
Thanks for reporting these disconnections. After reviewing the diagnostic logs, the imp team recommends updating your imp to the latest impOS 39 version, as we’ve carried out a lot of improvements recently.
Can we go ahead and queue your device for upgrade?
Note that if I do so it won’t actually upgrade until it next reconnects to our servers.
Hi Robert, how has the imp’s performance been since the upgrade?
I put a couple of questions about your application into a direct message; if you have time to reply it would help us rule out a number of things that might have contributed to the connectivity issues you were seeing. Thank you!
I did respond to your direct message by replying directly to the address from which I received it; evidently that did not work. Please let me know where to send it and I will try again.
For the past several days the impC001 described at the beginning of this thread has been disconnecting and reconnecting with unusually high frequency. A little over 48 hours ago (12 May) it went offline and remains so at this time. It was online at one point on 13 May, and received the OS upgrade, but it has remained offline since:
2019-05-13T22:27:40.560 +00:00
[Status]
Device disconnected
2019-05-13T22:27:40.603 +00:00
[Agent]
device has connected
2019-05-13T22:27:54.098 +00:00
[Status]
Device disconnected
2019-05-13T22:35:02.776 +00:00
[Exit Code]
imp OS upgraded
2019-05-13T22:35:02.791 +00:00
[Agent]
device has connected
2019-05-13T22:51:28.237 +00:00
[Status]
Device disconnected
I have tried cycling the power to no avail. Nothing in the configuration, antenna location, etc. has changed for several months.
We had an internal update on the carrier side, and it looks like maybe your eSIM is wrongly configured. I’ll check with the carrier and PM you an update asap.