Many of our user devices are disconnecting and reconnecting to Wi-Fi even though they have a good RSSI value. We are not able to figure out the reason.
2026-02-24T13:07:26.697 +00:00
[Status]
Device disconnected
2026-02-24T13:07:26.829 +00:00
[Device]
cm.onConnect(): Reconnected from an Unexpected Disconnection.
@phil How do i do that? Can you help me with the link?
I am currently facing the disconnection issue on 40000c2a6914b48c
2026-03-04T01:42:29.516 +00:00 [Status] Device disconnected
2026-03-04T00:23:11.106 +00:00 [Status] Device disconnected
2026-03-04T04:40:50.946 +00:00 [Status] Device disconnected
2026-03-04T04:54:03.563 +00:00 [Device] cm.onConnect(): Reconnected from an Unexpected Disconnection.
40000c2a69143020
2026-02-24T13:07:26.697 +00:00 [Status] Device disconnected
2026-02-24T13:07:26.829 +00:00 [Device] cm.onConnect(): Reconnected from an Unexpected Disconnection.
2026-02-24T13:07:26.834 +00:00 [Device] free space on connecting112856
2026-02-24T13:07:31.789 +00:00 [Device] STM is Working..
2026-02-24T13:07:31.789 +00:00 [Device] Available memory in device: 112 kb
2026-02-24T13:08:07.070 +00:00 [Agent] Available memory in agent: 688 kb
2026-02-24T13:08:11.869 +00:00 [Device] System Health: Connected (-35 dBm)
Please find the device id and the logs with timestamp
40000c2a6914b48c is reporting timeouts during the wifi authentication handshake. Try increasing the EAPOL key timeout on the Wistron NeWeb access point.
40000c2a69143020 is seeing various wifi errors and timeouts. The MAC address of the access point is not in the manufacturers database. Try moving the device closer to the main access point to rule out issues with repeaters.
Your email domain has prior activity in zendesk. Please contact your KORE Wireless account manager to confirm the support process for enterprise customers. That’s still the best way to get prioritised support. This forum is no longer actively monitored by the support team.