BlinkUp failing

BlinkUp
1

Hi all,

We use the imp003 on our Smart Garage Door Controller, recently we had some products returned from customers. The problem is that they can’t connect our product to WiFi .

This is what’s happening: Before BlinkUp the WiFi status led blinks orange (0.5 sec on/off), during BlinkUp the WiFi status LEd turns off, then immediately after the BlinkUp it starts blinking orange (0.5 on/off) again. This means (according to the troubleshooting guide) that the BlinkUp was " BlinkUp Codes: No WiFi settings, plan ID or enrollment token".

I checked the hardware and all components and they are the correct value.
Could this be related to firmware on the imp003 or the app software? Or more hardware-related?

Thanks in advance for any helpful comments.

2

Could be that the device has connected and been told to go away (eg left the factory unblessed).

You should file a support ticket at support.electricimp.com and we can dig in more with device IDs, etc.

3

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