We use the imp003 on our Smart Garage Door Controller, recently we had some products returned from customers. The problem is that they can’t connect our product to WiFi .
This is what’s happening: Before BlinkUp the WiFi status led blinks orange (0.5 sec on/off), during BlinkUp the WiFi status LEd turns off, then immediately after the BlinkUp it starts blinking orange (0.5 on/off) again. This means (according to the troubleshooting guide) that the BlinkUp was " BlinkUp Codes: No WiFi settings, plan ID or enrollment token".
I checked the hardware and all components and they are the correct value.
Could this be related to firmware on the imp003 or the app software? Or more hardware-related?
Thanks in advance for any helpful comments.