wow… I’ve been pretty busy recently and I didn’t have time to follow the forum.
It’s a kind of surprise to read this thread and even find someone who worry about we went bankrupt :-o
Let’s start from @rickarddahlstrand, I think I’ve handled myself your issue and I know it was our fault. If I recall correctly your order was sent in the days we published the new website, middle of August, and we had few problems with PayPal that has received correctly the payments but sent to our platform an error.
@ramstein74 I didn’t investigate your case but I’m happy you have received the goods. Not sure why it tool so long time, but if it was an international shipment it depends on the postal services. For example in my home Country, Italy, a package from China can stuck in the Postal Center for custom clearance even 30 or 40 days, they simply don’t care about it and it can be supposed they actually do it in purpose to make clients unhappy and reduce the workload, as they will not order abroad anymore!
@Steven, I really don’t know why you haven’t received that audio cable, but I’m afraid the cause will be unknown forever, as I’ve fired on October 1st the person who was in charge of yours and many other problems left unsolved. As soon as I finish this post I will write a note to who is in charge and solve the issue once forever.
Why so many troubles with smARtMAKER? Well the fact is that we are growing, we have been seriously understaffed and badly organized. It’s something that can happen when you do things too good but you don’t have enough arms to handle everything.
Today things are different. We have people, good people. The US branch is getting more and more organized properly. Our website have received several upgrades in the past few weeks and now can handle properly the three warehouses we have, giving any possible option for the fulfillment of orders. And a team of 3 new highly motivated girls is under training in China to take care of the international sales and customers’ support. The will be ready to help you guys starting from Cyber Monday.
With the almost 20 members of smARtMAKER’s team we are working hard to improve the services and the experience we are offering to you guys. Several people are new and still under training and several procedures are new as well, but I feel confident that the problems I see in this thread are over or at least will be in the very near future.
And finally @dube68, you see several products out of stock because our prices are the best and something, like the imp002 evaluation kit, is my idea and we are the only to sell it worldwide… so we ran out of stock. I don’t know why you say that virtually everything is out of stock, because we have stock of over 80% of the products listed.
Anyway I’ve already placed a new order from electricimp several days ago and I’m just waiting the clearance from their warehouse to pickup the goods. As soon as we will receive back in stock the imp002, the evaluation kit will be available again, hopefully in the first days of the next week.